FAQ [Frequently Asked Questions]:
Membership Basics:
Q: How old do I have to be to join?
A: We are an 18 and OVER gym. All members must be at least 18 years old.
A: We are an 18 and OVER gym. All members must be at least 18 years old.
Q: How much do your memberships cost?
A: The Spiel ... or Lack Thereof: We do not have sales reps and our prices are always the same for everyone [no specials]. We offer monthly memberships [reoccurring billing], 3-month memberships, 6-month memberships, and 12-month memberships.
A Couple is Any Two People: You can save money by joining with a friend, partner, cousin, co-worker, neighbor, cousin's friend's neighbor. We don't care, as long as you're all paying with the same debit/credit card. We can also set up triple, quadruple, quintuple, etc ... memberships.
Here's how it breaks down in an easy-to-read chart:
12-month membership [paid in full, non-refundable]
* Checks and cash are NOT accepted for monthly memberships.
* 3-month, 6-month, and 12-month memberships do not automatically renew. When your 3-month, 6-month, or 12-month membership is close to expiring, we will email you your membership options ... and then we call you to see if you would like to renew.
A: The Spiel ... or Lack Thereof: We do not have sales reps and our prices are always the same for everyone [no specials]. We offer monthly memberships [reoccurring billing], 3-month memberships, 6-month memberships, and 12-month memberships.
A Couple is Any Two People: You can save money by joining with a friend, partner, cousin, co-worker, neighbor, cousin's friend's neighbor. We don't care, as long as you're all paying with the same debit/credit card. We can also set up triple, quadruple, quintuple, etc ... memberships.
Here's how it breaks down in an easy-to-read chart:
12-month membership [paid in full, non-refundable]
- $450 plus tax: single membership
- $700 plus tax: couple membership
- $1050 plus tax: throuple membership
- Cash, check, or debit/credit card [Visa/MasterCard/Discover ONLY]
- $247.50 plus tax: single membership
- $385 plus tax: couple membership
- $577.50 plus tax: throuple membership
- Cash, check, or debit/credit card [Visa/MasterCard/Discover ONLY]
- $135 plus tax: single membership
- $210 plus tax: couple membership
- $315 plus tax: throuple membership
- Cash, check, or debit/credit card [Visa/MasterCard/Discover ONLY]
- $45/month plus tax: single membership
- $70/month plus tax: couple membership
- $105/month plus tax: throuple membership
- Billed monthly to a debit/credit card ONLY [Visa/MasterCard/Discover ONLY]
* Checks and cash are NOT accepted for monthly memberships.
* 3-month, 6-month, and 12-month memberships do not automatically renew. When your 3-month, 6-month, or 12-month membership is close to expiring, we will email you your membership options ... and then we call you to see if you would like to renew.
Q: Can I add someone to my membership?
A: You are welcome to add and remove people from your MONTHLY membership. Please make changes to your monthly membership at least [1] one day BEFORE your bill date. If you purchase a 3-month, 6-month, or 12-month membership, you may not add someone to your membership [or cancel the membership] until your 3 months, 6 months, or 12 months are up. When your 3-month, 6-month, or 12-month membership is close to expiring, we will call you and see if you would like to renew. If you would like to change membership types at that point, just let us know!
A: You are welcome to add and remove people from your MONTHLY membership. Please make changes to your monthly membership at least [1] one day BEFORE your bill date. If you purchase a 3-month, 6-month, or 12-month membership, you may not add someone to your membership [or cancel the membership] until your 3 months, 6 months, or 12 months are up. When your 3-month, 6-month, or 12-month membership is close to expiring, we will call you and see if you would like to renew. If you would like to change membership types at that point, just let us know!
Q: How do I cancel my membership?
A: We Love You Even When You Cancel: You MUST call at least [1] one day BEFORE your billing date. Billing dates are either on the 1st or the 15th of the month. If you call on your billing date or after, your card will have already been charged and your money CANNOT be refunded. To cancel, please fill out this CANCELLATION FORM or call 816.960.0502.
A: We Love You Even When You Cancel: You MUST call at least [1] one day BEFORE your billing date. Billing dates are either on the 1st or the 15th of the month. If you call on your billing date or after, your card will have already been charged and your money CANNOT be refunded. To cancel, please fill out this CANCELLATION FORM or call 816.960.0502.
Q: Do you offer guest passes?
A: Our Guest Policy: No guests are allowed. Anyone staying in the facility longer than the length of a staff-guided tour MUST be a member. We do offer 1-day and 7-day memberships for those only needing a very short term membership. Please call 816.960.0502 for pricing. Remember: No Sneaky, Sneaky! Your membership WILL BE canceled if you allow non-members to enter the gym [or you try to sneak someone in who is not a member]. You MUST scan in to the hand scanner when entering a theGYMkc location. DO NOT hold the door open for others. DO NOT let anyone in the gym.
A: Our Guest Policy: No guests are allowed. Anyone staying in the facility longer than the length of a staff-guided tour MUST be a member. We do offer 1-day and 7-day memberships for those only needing a very short term membership. Please call 816.960.0502 for pricing. Remember: No Sneaky, Sneaky! Your membership WILL BE canceled if you allow non-members to enter the gym [or you try to sneak someone in who is not a member]. You MUST scan in to the hand scanner when entering a theGYMkc location. DO NOT hold the door open for others. DO NOT let anyone in the gym.
Q: I'm a monthly member ... what happens if my debit/credit card is declined?
A: Declined Debit/Credit Card Policy: If you are a monthly member and your debit/credit card is declined, we will email and/or call you to let you know. When we call, we'll simply ask if you would like us to try running your debit/credit card again or if you would like to provide us with a different debit/credit card. In the meantime, you will still be a member of the gym and you can still come in and work out. If we can't get in touch with you [because your phone number has changed, we typed in your email address incorrectly, you switched email accounts], we will have to cancel your membership. We will attempt to contact you before doing so.
Debit/credit cards are run on either the 1st or the 15th of the month [depending on which date you picked when you signed up]. If you know your debit/credit card will be declined for whatever reason [you've gotten a new one, your car broke down and your card is maxed out] just call us at 816.960.0502 and let us know.
A: Declined Debit/Credit Card Policy: If you are a monthly member and your debit/credit card is declined, we will email and/or call you to let you know. When we call, we'll simply ask if you would like us to try running your debit/credit card again or if you would like to provide us with a different debit/credit card. In the meantime, you will still be a member of the gym and you can still come in and work out. If we can't get in touch with you [because your phone number has changed, we typed in your email address incorrectly, you switched email accounts], we will have to cancel your membership. We will attempt to contact you before doing so.
Debit/credit cards are run on either the 1st or the 15th of the month [depending on which date you picked when you signed up]. If you know your debit/credit card will be declined for whatever reason [you've gotten a new one, your car broke down and your card is maxed out] just call us at 816.960.0502 and let us know.