FAQ [Frequently Asked Questions]:
The Doors:
|
Q: I'm having a hard time getting in the front door. I know my member ID is correct, but the hand scanner won't let me in!
A: Mano Incognito: Are you wearing a large ring or long sleeves that hang over part of your hand? The hand scanner recognizes the size and shape of your hand, so if you're wearing something that changes that size or shape, the scanner won't recognize your hand and won't let you in. It is also possible that we've had trouble with your method of payment. If we are unable to contact you regarding payment, the membership system may have temporarily deactivated your code. Just give us a call to update your billing info, and we'll get your code working again ASAP. |